Shipping Policy

Last updated: October 27, 2026

1. Coverage and Operator

Elvoriqe ships to supported United States addresses. Enter your complete delivery address at checkout to view available services.

The store is operated by Shaanxi Taoyuan Hanwei Gezhi Technology Co., Ltd.

2. Order Preparation

Normal preparation takes 1–3 business days after payment confirmation.

This period is separate from carrier transit. If an item requires a longer lead time, including a personalized item where offered, that information will be disclosed before purchase.

Business days exclude weekends and public holidays observed by the relevant fulfillment facility.

3. Estimated Transit

Standard delivery to supported United States addresses is estimated at 7–12 business days after dispatch.

With normal preparation included, allow approximately 8–15 business days overall.

These estimates do not guarantee arrival for a wedding, celebration, trip, or another scheduled event. Holidays, customs processing, weather, and carrier disruptions can affect transit.

4. Shipping Rates

For eligible United States orders:

The qualifying amount is calculated at checkout. Shipping charges and applicable discounts are shown before payment.

Free standard shipping does not include an upgrade to another service. Any additional service offered is charged at the displayed rate.

The 180-day free return program is separate from outbound shipping and applies according to our Return Policy.

5. Fulfillment Locations

Orders may be dispatched through our own or partner facilities according to stock availability and destination.

A United States return facility does not mean that every order is dispatched from the United States. International shipments may undergo customs processing and transfer between delivery providers.

6. Address Limitations

Availability for Alaska, Hawaii, United States territories, PO Boxes, and military addresses depends on the services offered at checkout.

Contact us before ordering if your address has no available shipping option.

Check your address carefully. If a correction is required, email us promptly. Any proposed redirection or reshipping charge will be explained before proceeding and will not apply to an error caused by us.

7. Tracking and Separate Parcels

Shipment and tracking information are emailed after dispatch.

Tracking may take time to update after label creation or a change of carriers. If items are shipped separately, information may be provided for each parcel.

We will not impose additional shipping charges after purchase without your agreement.

8. Taxes and Import Arrangements

Taxes and import charges collected by the store are shown before payment.

If an available delivery route involves additional customer-paid import charges not collected at checkout, that arrangement must be disclosed before purchase.

9. Dispatch Delays

If we cannot dispatch within a promised period, we will notify you and provide the legally required choice to accept a revised dispatch date or cancel for a refund.

If an item cannot be supplied, the affected item will be canceled and refunded. We will not substitute another color, pattern, or product without agreement.

10. Missing or Disputed Delivery

Email service@elvoriqe.com if tracking stops updating, a parcel appears lost, or delivery is recorded but you have not received it.

We will investigate with the relevant provider. A “delivered” status alone does not automatically resolve a non-receipt complaint.

Depending on the circumstances and applicable rights, we will arrange a replacement, refund, or another agreed remedy. Carrier handover does not remove all seller responsibility.

11. Shipping Support

Shaanxi Taoyuan Hanwei Gezhi Technology Co., Ltd., operating as Elvoriqe

Registered address:
G218, Room 412, Unit 2, Building 6, Phase II, Airport New City Linkong Industrial Park, Xixian New Area, Shaanxi, China.

Email: service@elvoriqe.com
Service hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.