Return Policy
Last updated: October 27, 2026
1. Return Period
Elvoriqe accepts eligible return requests made within 180 calendar days after delivery.
This policy is offered by Shaanxi Taoyuan Hanwei Gezhi Technology Co., Ltd. It supplements mandatory rights concerning defective, unsafe, incorrectly supplied, or materially misdescribed goods.
2. Condition of Accessories
For a change-of-mind return, the item must be unused, clean, complete, and in its original condition, including supplied straps, detachable components, and accessories.
Original tags and protective materials should remain in place where supplied, and original product packaging should be included where reasonably available.
Inspecting an item does not automatically prevent a return, provided it remains in eligible condition. Opening an outer shipping carton alone is not a reason for refusal.
Change-of-mind returns do not cover items that have been worn, washed, altered, or damaged through customer use.
3. Product-Specific Considerations
Bags should be returned without customer-caused marks, interior residue, odors, or damage to straps, closures, embroidery, or lining.
Scarves and headbands should remain unworn, unwashed, and free from cosmetic marks or other signs of use. Hair clips should remain unused and complete, without customer-caused damage to decorative or fastening components.
These condition requirements do not remove remedies for an original defect or seller error.
Personalized, custom-made, and Final Sale items are excluded from voluntary change-of-mind returns only where that status was clearly disclosed before purchase.
4. Requesting Assistance
Email service@elvoriqe.com with your order number, the item concerned, and the reason for the return.
Photographs can help assess damage or an incorrect item. If photographs are unavailable, explain the situation so we can discuss another reasonable assessment method.
We will provide eligibility information and instructions before you send the parcel.
5. Free Return Shipping within the United States
Approved eligible returns from United States delivery addresses include a prepaid label to our designated United States return facility.
We do not charge return postage or a restocking fee for those returns.
Use the supplied label and carrier. Hand the parcel to the carrier within 30 calendar days after label issuance, or contact us if assistance is needed.
If you want to use another shipping method, obtain our agreement on the arrangement and reimbursement before paying for postage.
Our registered address in China is not the customer return destination.
6. Damage, Defects, and Wrong Items
Contact us promptly if an item arrives damaged, is incorrect, or differs materially from its listing.
We will assess an appropriate replacement, refund, or other lawful solution at no additional cost. Where a return is needed, we will arrange suitable prepaid shipping.
Keep the item and packaging where reasonably possible during assessment. Missing outer packaging does not automatically invalidate a legitimate claim.
7. Inspection and Refunds
Where a return is required, we inspect it and communicate the outcome. Any proposed refusal or deduction will be explained.
Approved refunds are issued to the original payment method within 5–10 business days after approval. Your payment provider may require additional time to display the credit.
Original outbound delivery charges are generally not refunded for change-of-mind returns unless required by law. Remedies for confirmed seller errors or defective goods include applicable shipping charges as required.
Store credit will not replace a monetary refund without your agreement.
8. Exchanges and Cancellations
Contact us before arranging an exchange. Availability and any price difference must be confirmed. An eligible refund and separate purchase may be necessary.
Cancellation requests should be sent immediately. Successfully canceled orders that can be stopped before dispatch incur no cancellation fee. If dispatched, the return procedure may apply, subject to statutory rights.
9. Return Contact
Elvoriqe is operated by Shaanxi Taoyuan Hanwei Gezhi Technology Co., Ltd.
Registered address:
G218, Room 412, Unit 2, Building 6, Phase II, Airport New City Linkong Industrial Park, Xixian New Area, Shaanxi, China.
Return destination country: United States
Email: service@elvoriqe.com
Service hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.