FAQ
Last updated: October 27, 2026
What does Elvoriqe offer?
Elvoriqe offers Chinese-inspired embroidered accessories, with bags as the main category and a supporting selection of scarves, headbands, hair clips, and related accessories.
Each listing identifies the particular product, available options, and included quantity.
Is every item hand-embroidered?
No general hand-embroidery claim applies to the collection. Production methods vary.
An item should be treated as hand-embroidered or handmade only when that specific listing clearly states and supports the claim.
Are all scarves made from silk?
No. Fabric composition depends on the item. Refer to the individual listing and any product label. A silky appearance or feel does not by itself mean that a product contains silk.
How can I check a bag’s size and capacity?
Review its dimensions, strap information, opening, and compartment details.
Compare the listed measurements with a bag you already own. Whether a particular phone, wallet, or other object fits depends on its dimensions and the bag’s usable interior space.
Contact us before ordering if you need clarification. Do not infer carrying capacity from styling photographs alone.
Will the pattern look exactly like the photograph?
Pattern placement and appearance may vary where this is disclosed in the listing. Lighting and screen settings can also affect color appearance.
These variations do not permit us to supply an item materially different from its description. Contact us if you receive a product that appears substantially inconsistent with the listing.
How should I care for embroidered accessories?
Follow the instructions for the specific item. Cleaning requirements can differ according to the fabric, lining, embroidery, adhesive, and hardware.
Do not assume that a bag, scarf, headband, or hair clip is machine-washable, waterproof, or suitable for ironing. Contact us before cleaning if instructions are unclear.
Are your products suitable for children?
Our store is presented for adult shoppers. Do not assume that an accessory is suitable for children.
Hair clips, decorative components, straps, and small parts can present hazards. Check the product-specific guidance and keep unsuitable items away from young children.
What is included in the price?
Only the item and quantity stated in the listing are included. Clothing, jewelry, display objects, and other styling accessories are excluded unless expressly included.
How long does processing take?
Normal order preparation takes 1–3 business days after payment confirmation. A different preparation period, where applicable, will be disclosed before purchase.
What is the delivery estimate?
Standard transit to supported United States addresses is estimated at 7–12 business days after dispatch.
Including normal processing, allow approximately 8–15 business days overall. These are estimates rather than guaranteed arrival dates.
What does shipping cost?
For eligible United States orders:
- Below US$35.00: standard shipping costs US$5.99.
- US$35.00 or more: standard shipping is free.
Eligibility is based on the qualifying order value calculated at checkout. The final shipping charge appears before payment.
Can I change or cancel an order?
Email service@elvoriqe.com promptly. We will check whether preparation or dispatch can still be stopped or changed.
A request is not confirmed until we reply. Successfully canceled orders have no cancellation fee. If the order has shipped, the return procedure may apply.
How does the 180-day free return policy work?
Eligible return requests may be submitted within 180 calendar days after delivery.
For change-of-mind returns, items must be unused, clean, complete, and in their original condition. Clearly disclosed personalized, custom-made, and Final Sale items are excluded from voluntary change-of-mind returns.
For approved eligible returns from United States addresses, we provide a prepaid label to our designated United States facility. No return shipping or restocking fee applies.
These conditions do not remove rights concerning defective, incorrect, or materially misdescribed goods.
When should I send back an approved return?
Hand the parcel to the designated carrier within 30 calendar days after the prepaid label is issued. Contact us if assistance is needed.
How long do refunds take?
Approved refunds are issued to the original payment method within 5–10 business days after approval, following inspection where required. Your bank or payment provider may need additional time to display the credit.
Who operates Elvoriqe?
Operator: Shaanxi Taoyuan Hanwei Gezhi Technology Co., Ltd.
Registered address:
G218, Room 412, Unit 2, Building 6, Phase II, Airport New City Linkong Industrial Park, Xixian New Area, Shaanxi, China.
Email: service@elvoriqe.com
Service hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.