Contact Us
Last updated: October 27, 2026
Let Us Help with the Details
For questions about an Elvoriqe bag, scarf, headband, hair clip, or an existing order, please email:
Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays. Messages received outside these hours will be reviewed during a subsequent service period.
Elvoriqe is operated by Shaanxi Taoyuan Hanwei Gezhi Technology Co., Ltd.
Before You Purchase
Include the product name or link and the detail you would like us to clarify. Useful questions may concern:
- Bag dimensions, strap length, compartments, or closures.
- Fabric composition and available care information.
- Embroidery or decorative construction.
- Scarf measurements.
- Headband fit or hair-clip dimensions.
Please do not assume that a material, feature, or production method applies to every item in the collection.
Help with an Existing Order
Provide your order number, the email address used at checkout, and a short explanation of the issue.
For damage, a wrong item, or a material difference from the listing, photographs of the product and packaging may help us investigate. If photographs are unavailable, tell us so we can discuss another reasonable way to assess your request.
Do not send account passwords, full payment card numbers, or card security codes.
Returns and Delivery Concerns
Contact us before returning merchandise. Approved eligible returns are directed to a facility in the United States, and we will provide the appropriate prepaid label and instructions.
If tracking appears stalled or records delivery when you have not received the parcel, send us your order details so we can review the circumstances.
Business Contact
Operator: Shaanxi Taoyuan Hanwei Gezhi Technology Co., Ltd., operating as Elvoriqe.
Registered address:
G218, Room 412, Unit 2, Building 6, Phase II, Airport New City Linkong Industrial Park, Xixian New Area, Shaanxi, China.
This address is not our United States return facility. Please do not post merchandise there without written instructions.